Since the message transmission is normal and its only the problem with HAT, we didn’t doubt the connectivity. Connectivity issue to the database or WMI. There can be two possible causes for this issue. HAT uses WMI to query the MessageBox database. The solution which worked for us is to restart the “Windows Management Instrumentation” service in the services tray. The following error occurred while saving message from the message box tracking spool. Today when I tried to save the tracked message in HAT, I had the following error:
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